Code of practice for customer service (+A1:2020)
BS 8477:2014
Document Status
Current, Document not available for download
Supplement
British Standards Extra Supplement
Series
BS
Abstract
Describes the principles and practices for establishing and maintaining effective customer service within an organisation, aiming to meet and exceed their customer expectations.
History
Came into effect 31 January 2014. Supersedes BS 8477:2007. Amendment dated 30 April 2020 - A1: see Foreword
ISBN
9780539122329
Subjects
- Special subject areas
- Legal issues and management
- Construction operations
Publisher History
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
Information
NBS
NBS has produced specification systems and information products for construction industry professionals for more than 40 years. The National Building Specification is the recognised UK national standard and is used by over 5,000 organisations. NBS is part of RIBA Enterprises Ltd.
Accuris
We connect trusted knowledge to customers' workflows – mitigating risk, increasing efficiency and accelerating innovation For more than 60 years, leading R&D and engineering-intensive organizations have relied on us to achieve on-time, on-budget delivery of complex projects and new products. We deliver an unparalleled combination of technical content and Artificial Intelligence (AI) technologies to surface answers from the vast universe of technical knowledge, both inside and outside the organization. In a single interface, we connect the dots between information scattered across many different sources, allowing technical professionals to make better, more informed decisions faster.