Document Status
Current
Supplement
Core Supplement
Series
BS EN ISO
Abstract
Sets out core concepts, principles and vocabulary for implementing quality management systems (QMS) within an organisation. Enables improvements for process efficiency, project delivery and service quality. Emphasises customer-focused, people-led and evidence-based decision-making to achieve sustained success. Key topics considered relate to quality assurance, quality control, quality planning, process management, risk-based thinking and uncertainty management, alongside the development of a quality culture and continual improvement. Also addresses circular economy, technology, innovation, change management, knowledge management, information management and looks at development of a QMS.
History
Supersedes BS EN ISO 9000:2015.
ISBN
9780539296631
Subjects
- Legal issues and management
- Quality control
Publisher History
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.