Current
Building Supplement
Edited version of a talk entitled 'Designing the customer experience' given at the RIBA on 11 November 1998. Summarises some of the points in the Egan and Latham reports and looks at how these ideas are being moved forward and implemented to change the way the construction industry functions.
First produced in 1895, the Architects' Journal features comprehensive building studies, and in-depth technical articles.
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